Legal
Cancellations and refunds
This page provides minimal and reviewable criteria for payments, cancellations and refunds. Concrete conditions may depend on the contracted service and case status.
Before work starts
If work has not started and payment was made by mistake or duplicated, the user may request a case review by contacting contacto@veriok.es.
Services already started
When VERIOK® has started review, document handling or case preparation, a refund may be limited or unavailable depending on work already performed.
Technical payments or incidents
Technical errors, duplicate charges or payment incidents will be reviewed case by case using case traceability and payment provider records.
How to request a review
To request a review, include the account email, case code, payment date and amount. Do not include full card details.